Returns & Exchanges

At Croft House, we take pride in our craftsmanship and want you to love your handmade furniture. If you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges on standard collection items.

Return Process

• 1.
  Initiate Your Request

  Contact our customer experience team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and provide photos of the item.

• 2.
  Prepare for Pickup

  Ensure the furniture is in its original condition and securely packed in its original packaging to prevent damage during the return transit.

• 3.
  Schedule Transportation

  Once approved, we will coordinate with our white-glove delivery partners to schedule a convenient pickup time from your residence or office.

• 4.
  Inspection and Refund

  After the item arrives at our Los Angeles workshop and passes inspection, we will issue a refund to your original payment method, minus applicable restocking and shipping fees.